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Warranty Information for Catalyst for Wood-Burning Appliances

Submitting a Warranty Claim



Submitting a claim

To submit a warranty claim please complete the following steps:

1.

Review the "Use & Care Guidelines" to be sure the combustor is not coated with creosote or blocked with ash build-up. If this condition exits, please follow the instruction in the "Major Cleaning Guide" or visit our website at www.scprototech.com for cleaning instructions.

If the combustor still does not perform properly. Please follow the warranty instructions:

2.

Fill out the "Warranty Claim Form" completely.

3.

Enclose a dated proof of purchase or a copy of it.

4.

Check or money order according to the amount due from the "Warranty Replacement Cost Table" payable to Süd-Chemie Prototech.

5.

Send All information to the address located below.

Send Warranty Claims To

:

Süd-Chemie Inc.

Attn: Warranty Claims Department

56 Fremont St

Needham, MA 02494

If you have any questions,

Please call 1-800-637-1644